There’s a part of public administration work that almost no one sees. It’s the work that happens at night, on weekends, in those moments when a single call can change someone’s life. It’s the world of H24 operators — the people who manage emergency shelters for victims of abuse or vulnerable situations. A complex system made of phone calls, quick decisions, availability checks, forms to fill, and sensitive data to protect.
Behind every intervention, there’s a mechanism that needs to move in perfect sync: the municipality that coordinates, the shelters that open their doors, the operators acting on the ground. And all of this has to happen in real time. Because when it comes to emergencies, “in a while” is not enough.
The problem isn’t the people — it’s the system
Those who work in this field know that the challenge isn’t lack of commitment, but lack of tools. Each actor holds a fragment of information — a spreadsheet, an email, a text message — but there’s often no shared overview. So, when time is critical, the system slows down — not because people don’t care, but because they’re not connected. And yet, in those exact moments, speed and accuracy make all the difference: finding a free space in minutes, sending the right data, ensuring everything is tracked and secure.
That’s where H24 comes in — the new platform developed by LikableHair to digitalize and coordinate emergency shelter management.
A network that truly works as a network
H24 isn’t just management software — it’s a digital ecosystem that connects municipalities, operators, and shelters in a single coordinated flow. All information — availability, assignments, updates — comes together in one unified system. So when an urgent request arrives, the operator can instantly see which facilities have space, book a place with one click, and notify the municipality in real time.
For public administrations, H24 also provides a strategic advantage: a clear overview of how resources move, which facilities are most used, and where reinforcements are needed. All data is tracked, protected, and privacy-compliant — but, more importantly, useful to improve services.
Less bureaucracy, more time for people
One of the most visible effects of introducing digital tools in public administration is the reduction of “dead time” — the minutes lost searching for an email, making another confirmation call, or filling out the same form yet again.
H24 removes these steps. Not because it automates people, but because it frees up their time and focus for what really matters: responding to emergencies, helping others, being present. And in doing so, it changes how public administration feels — no longer a maze of procedures, but a system that works, communicates, and knows where it’s going.
Practical applications: when technology meets real need
There are moments when the difference between a digital system and a manual one isn’t just about efficiency — it’s about possibility.
Case study – A night call
It’s the middle of the night. A report comes in: a woman needs to be transferred immediately to a safe shelter.
With H24, the operator logs into the platform, filters facilities by availability and type of accommodation, finds the nearest one, and books it in seconds.
The municipality receives an instant notification and can authorize the intervention without extra steps.
Result: fewer phone calls, more time to act.
Case study – Coordination across multiple entities
In some provinces, shelters are managed by different organizations, meaning dozens of emails just to find out who can take in a new case.
With H24, everyone sees the same updated map: available spaces, capacity, specialization.
Coordination no longer happens “by word of mouth,” but through shared, verified data.
Case study – Analysis and planning
Beyond emergencies, H24 supports the quieter side of public work — planning.
Through automatic reports, municipalities can see how many requests came in during a period, which facilities are most used, and where more staff or resources are needed.
Information that was once scattered across files and phone calls now becomes a foundation for strategic decisions.
Technology that supports, not replaces
There’s always a risk, when talking about digitalization, of implying that technology replaces people. In the case of H24, it’s exactly the opposite.
The platform was built together with operators, municipal technicians, and those who know this work down to the last detail. It exists to help them, not replace them — to give them tools that make every response more coordinated, secure, and transparent.
A step forward in public sector digitalization
In recent years, national programs and PNRR funds have pushed many municipalities toward real modernization. H24 fits perfectly into this journey as a practical, not theoretical, solution — software that solves operational and social problems at the same time.
It’s one of those innovations that doesn’t make headlines but truly changes things. Because it improves the work of those in public service — and, indirectly, the lives of those who rely on it in their most difficult moments.
